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Safe Parking Program Manager

Safe Parking Program Manager

40 hours per week position with benefits. The Safe Parking Program provides overnight Safe Parking shelter for individuals and families who live in their vehicles; and case management and rapid re-housing assistance to help individuals experiencing homelessness return to living in traditional and permanent housing.

Responsibilities and tasks primarily include overall program management, oversight of daily program operations, grant oversight, case management services, and program staff members.

Program management responsibilities include coordinating and overseeing program staff activities, maintaining program and grant compliance, data tracking, reporting and administration, training and provision of information to other communities beginning their own program, and serving as a conduit between our agency staff and the county-wide community in general. The Program Manager is expected to become an expert on local resources and be able to actively guide and direct staff toward those resources. The Manager is also expected to provide ongoing and consistent individual supervision with each staff member that entails providing direct guidance for next steps with each client on the staff member’s caseload. Additional responsibilities include: media interviews regarding the program, coordinating media interviews with clients, completing presentations regarding the program, presenting on occasional panels regarding the program/agency/homelessness in general, planning and coordinating program-wide as well as community-wide meetings and events, and overseeing client compliance with program rules and regulations.

General program operations duties include attendance and coordinating of internal and external meetings; preparation and submission of all paperwork and necessary and significant grant and funding reports in an accurate and timely manner to appropriate parties; track all data, outreach, and financial assistance; collaborate with other community agencies; provision of program information to other communities; provision of  information when media inquiries arise; participation in the CoC’s Coordinated Entry System (CES); present and provide information to community members and organizations about the program; provide assistance to the Homeless Services Director and Executive Director as needed.

Additionally, the Program Manager also occasionally assumes case management activities working with clients who are homeless and in need of securing traditional, permanent housing. Case management tasks include helping homeless individuals and families living in their vehicles to secure housing and look for available housing/rental units, coordinating housing with landlords, connecting clients with community resources and government and health benefits, establishing and maintaining ongoing relationships with landlords and clients after housing, and developing case plans with clients in order to help them stabilize and resume healthy functioning. The majority of case management activities are limited to oversight being provided to case management staff and stepping in as needed for more urgent or sensitive client needs and situations.

The ideal candidate is administratively oriented and has experience working in a social service setting; has experience as a supervisor or team leader and providing case management activities to the homeless population. They should embrace the Housing First approach to helping homeless individuals and families stabilize and return to permanent and traditional housing. As well, the ideal candidate has experience with and knowledge of affordable housing Program such as Section 8 Housing and Emergency Housing Voucher Program. Experience with HMIS preferred and/or a solid demonstrated ability to use complex software and Microsoft Excel for data collection and reporting is required.

The position requires that the Program Manager be an empathic and compassionate listener with solid boundaries and the ability to effectively coordinate and organize the activities of a robust and busy rapid rehousing program. The Program Manager must have a demonstrated ability to multi-task, pivot quickly between tasks, calmly and effectively manage client crises, coordinate community-wide activities, collaborate with partner agencies, and implement grant/programmatic activities. The position requires initiative, resourcefulness, significant attention to detail, the ability to effectively time manage and triage a significant number of tasks and priorities, be self-directed, and work autonomously. This is not a clinical position but some clinical hours may be gained towards licensure and weekly supervision is provided.

Standard work hours are Monday – Friday, although there will be some occasional night time and weekend hours to attend community events, meet with landlords, and to attend to emergent client needs or reporting or grant deadlines. The Program Manager will have shared on-call responsibilities outside of business hours. Must have a working vehicle with liability insurance and pass a background check.

Master’s degree in psychology, social work, or counseling is preferred.

Salary is $65,000-$75,000 DOE full-time, non-exempt with medical and dental benefits provided, 403b contribution and match, as well as generous paid time off. Position begins asap. This is not a remote position.

Qualified candidates should submit a résumé, cover letter, and a list of three references. You will be contacted to schedule an interview if we feel there is a good match for this position. Please send information to hr@nullsbnbcc.org.

All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, ancestry, sexual orientation, political affiliation or beliefs, sex, age, physical handicap, medical condition, marital status or pregnancy (as those terms are defined by the California Fair Employment and Housing Act — Government Code Section 12900-12996), except where such discrimination is based on a bona fide occupational qualification.