Homeless Services Director
The Homeless Services Director at New Beginnings will oversee all of the shelter, homeless prevention, rapid rehousing and permanent supportive housing supportive services activities and contracts at New Beginnings. These programs include our Safe Parking Shelter Programs, our Supportive Services for Veteran Families (SSVF) Program, and other contracts such as our work with the Johnson Court veteran housing development and the Santa Barbara County Non-Congregate Shelter. The position will also oversee our program services expansion into North County, and therefore some travel to and from North County is expected. The position will work in collaboration with the Safe Parking and SSVF Program Managers and will report to the Executive Director.
The purpose of this position is to provide support to the Executive Director through the execution of programmatic policies and procedures necessary to support the vulnerable populations we serve. This is done through the oversight, consultation, guidance and supervision of program staff, in collaboration with program managers and community partners, and through the coordination of housing and social services.
- Functions in both a strategic and operational capacity to manage the short-term tactical implementation of our annual service provision goals, while managing longer-term agency and community strategic goals;
- Provides leadership and planning to ensure appropriate collaborations are in place to serve homeless individuals and families;
- Oversees government grant and contract compliance;
- Works closely with the Program Managers and staff to locate support services and resources for high barrier individuals and families experiencing housing insecurity;
- Supports staff in the field with critical cases and with clients who require additional support to stabilize and maintain their housing;
- Responds to and triages mental health and housing crises with professionalism and ethical and legal integrity, and while ensuring standard of care and following the best practice interventions supported by data and successful models nationwide;
- Establishes and maintains internal and external processes for serving our clients and creates an environment of accountability;
- Provides support and communication with internal teams to ensure the appropriate and comprehensive delivery of services to clients;
- Works with program managers to develop program-specific goals and timelines consistent with grant guidelines, and as necessary support program staff in meeting these goals;
- Collaborates, as required, in the preparation, review and submission of grant reporting, grant applications, program evaluations, performance analyses, audit preparation, and accreditation maintenance, and ensures program and grant compliance;
- Maintains working knowledge of local services for the homeless, veterans, and individuals and families struggling with mental illness;
- Trains and supervises staff, including conducting annual performance evaluations, ensuring training needs and requirements are met, and recommending personnel actions, as appropriate;
- Evaluates the skill, experience, and professional development needs of all homeless services staff;
- Works in conjunction with the Executive Director to track and develop objective performance measures across programs to assess program quality;
- Works with program managers, compliance, administrative and operational staff to monitor budgets to ensure they are within budgetary and regulatory constraints;
- Represents New Beginnings in relevant coalitions, committees, policy discussions, city, county and community hearings and advocacy opportunities;
- Supports clients as needed in order for the client to thrive within their housing;
- Commits to treating each community member with respect and dignity;
- Supports other staffing needs on an emergency or temporary basis as needed; and
- Performs other job duties as may be assigned.
- Master’s or Doctoral Degree in related field, licensed LCSW, LMFT or Psychologist preferred; Bachelor’s degree will be considered with a minimum of five years management experience in a related field and significant experience managing mental health crises;
- Background in and passion for working with low-income and veteran communities around issues of housing insecurity, housing navigation, housing stabilization and housing retention;
- At least five years working with the homeless population, with at least three of those years in a management capacity;
- Strong mental health and/or clinical triage skills, with knowledge of the dynamics of addiction, trauma, and severe and persistent mental illness;
- Knowledge of HMIS and the Housing First model preferred;
- Self-directed person who is able to work independently and manage time effectively;
- Experience managing partnerships and collaborations;
- Strong budgeting, expense monitoring, and contract management skills;
- Ability to train, supervise, and evaluate qualified staff, develop and foster positive teamwork, and take personnel actions;
- Strong problem solving and analytical skills; systems thinking;
- Excellent organizational skills and attention to detail;
- Excellent communication skills (oral and written) and interpersonal skills for frequent contact with clients and external stakeholders;
- Working knowledge of Microsoft Suite, computer literacy and willingness to learn other applications; and
- Ability to multi-task and prioritize significant daily workload.
The successful applicant for this position will be a team player who is comfortable handling a variety of tasks and overseeing a broad diversity of work areas – a self-directed, values-driven individual with extensive experience in program management, grant and budget oversight, program development, crisis triage, staff supervision, and ideally familiar with the operations and requirements of affordable housing programs.
Work hours are Monday – Friday, 9am-5pm, although there will be some night and weekend hours on occasion to attend community events and/or to manage any off-hour client crises that may arise. Must have a working vehicle with liability insurance and pass a background check. Bi-lingual a plus but not required. New Beginnings offers a competitive salary and benefits to include medical, dental, 403b retirement plan, mileage reimbursement, significant training, and generous paid time off. The salary for this position is $85,000 annually and the position begins asap.
Please apply to this position by sending in your resume, cover letter and a list of three professional references to email@example.com. Resumes submitted without these materials will not be considered. If we feel you are a good match for the position, you will be contacted to schedule an interview.
A majority of the work will take place in the office environment and in the field. However, given COVID-19 and the resulting and frequent changes in workplace safety protocols, as well as our desire to continue limiting the number of people in the office to effectively achieve social distancing, some remote work from home is expected in order to reduce the potential spread of the COVID-19 virus. In addition, New Beginnings maintains a supply of PPE, and provides regular health and safety updates regarding agency COVID-19 protocols and procedures.
All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, ancestry, sexual orientation, political affiliation or beliefs, sex, age, physical handicap, medical condition, marital status or pregnancy; or other protected characteristic (as defined by the California Fair Employment and Housing Act — Government Code Section 12900-12996), except where such discrimination is based on a bona fide occupational qualification.