Rapid Re-Housing Case Manager
Full Time, Hourly Non-Exempt.
This Rapid Re-Housing Case Manager will work closely with clients and prospective property owners and managers to secure permanent housing opportunities for homeless individuals and families who are without housing. The goal of this position is to secure housing for clients as quickly as possible and to then provide housing retention services for them once they are housed.
Locates available housing for clients, provides case management to clients to help them to stabilize in their housing, conducts outreach to develop ongoing landlord relationships and provide them with educational information regarding subsidies, and participates in coordinated entry.
In consultation with the client, the Rapid Re-Housing Case Manager:
- Determines housing barriers, preferences, needs and goals;
- Assists clients in completing SSI/SSDI and other entitlement applications;
- Administers the VI-SPDAT and matches clients to housing type via Coordinated Entry System protocols;
- Networks and collaborates with area Housing Resources and maintains a presence at all meetings;
- Maintains a relationship with existing property managers/owners and establishes new relationships with those willing to house vulnerable and/or low income clients;
- Establishes, updates, maintains and communicates a list of available housing opportunities at least twice per week;
- Consistently meets all agency assigned outcome goals with respect to number of rental property contacts and number of people served, and exited to permanent housing;
- Prepares materials for making presentations to realtors, property managers and property owners or groups thereof;
- Fields inquiries from prospective property owners to provide information on New Beginnings’ services, listen to their needs and ensure submission of completed housing applications where appropriate;
- Assists clients in their search for housing, filling out rental applications, interpreting leases, moving and understanding tenant rights and responsibilities;
- Conducts housing inspections and assesses for compliance with industry regulations and inspection readiness ensuring that clients have a successful transition into housing; and
- Assists clients with ongoing housing retention case management through connection to community resources, employment search and readiness preparation, connection to medical, dental, mental health, and other basic housing stabilization and housing retention needs and services;
- Ensures effective service delivery by notifying clients of all housing opportunities and coordinating individualized housing plans with clients and any involved community partners;
- Mediate with landlords, obtaining utilities and making moving arrangements when indicated;
- Maintain Client Records;
- Maintains accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, County and New Beginnings guidelines;
- Maintains client related data systems, including case notes and HMIS entries;
- Maintains a Property Manager/Owner Contact Log to meet set expectations.
- Prepares reports including but not limited to: outcomes, successes, etc;
- Familiarity with current housing market information, housing trends and available resources;
- Knowledge of effective business/professional contact techniques; and
- Other duties and projects as assigned.
Qualifications and Requirements for this Position:
- A minimum of 3 years of non-profit or related experience strongly preferred;
- Bachelor’s Degree in Business Administration, Real Estate Studies, Human Services or comparable combination of education/work related experience required;
- Experience in a social services setting with working knowledge of case management systems and planning techniques;
- Knowledge of housing resources, subsidy programs, and the Continuum of Care for homeless persons;
- Experience working with homeless individuals and families is strongly preferred;
- Experience working in property management or real estate, and/or with business development is strongly preferred;
- Must be proficient in the following computer applications–Microsoft Word and Excel. HMIS a plus;
- Must have own transportation to conduct job related travel; and
- Must successfully complete a background check and meet insurance carrier’s requirements for approval to drive.
Position begins asap. Work hours are Monday – Friday, 9-5 although there may be some night time or weekend hours on occasion to attend community events (post-COVID), meet with clients and landlords, or attend to emergent client and administrative needs. Salary is $21.00 per hour with medical and dental benefits provided, as well as generous paid time off and mileage reimbursement. A background check will be conducted. Candidate must be willing to make at least a one-year commitment.
This position will work across agency programs with staff from our Supportive Services for Veteran Families Program, Safe Parking Program and Counseling Center Program.
Send resume, cover letter and a list of three professional references to email@example.com. If we feel you are a good match for the position, you will be contacted to schedule an interview.
All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, ancestry, sexual orientation, political affiliation or beliefs, sex, age, physical handicap, medical condition, marital status or pregnancy (as those terms are defined by the California Fair Employment and Housing Act — Government Code Section 12900-12996), except where such discrimination is based on a bona fide occupational qualification.