Case Manager and Program Coordinator

Full-Time Case Manager and Program Coordinator

New Beginnings Counseling Center (NBCC) is seeking a full-time Case Manager and Program Coordinator for its Supportive Services Case Management contract with the Housing Authority of the City of Santa Barbara (HACSB). Position is based on a 9/80 schedule totaling 80 hours per bi-weekly pay period. Salary BOE.

The position performs case management duties involving Housing Authority families, seniors, disabled and/or homeless or formerly homeless clients that will foster their participation in various Housing Authority programs, as well as programs and services offered by various local agencies designed to achieve self-sufficiency and stability. Position responsible for navigating objectives and requirements of the contract between NBCC and HACSB, implementation of mission directives, multiple methods of data collection, reporting, and overseeing part time case manager. A Bachelor’s degree or higher in Social Work, Marriage and Family Therapy or related field required, Master’s preferred, with experience working with the homeless population, community mental health or related field. Intern hours and supervision available. Oral and written fluency in Spanish is a plus.

Must have the ability to empathize with and have the ability to advocate for low-income and vulnerable people, and to maintain confidentiality with personal information. Knowledge of social services and local resources with the ability to provide referral information to meet individual and family needs is desired. Must be able to communicate effectively both written and orally. Must be organized and able to track, record, and produce statistical and narrative reports. Must be self- motivated and reliable and work with a minimum of supervision. Must have excellent interpersonal skills, with emphasis on effectively working in a multi-disciplinary team environment and with a diverse population. Must be comfortable working collaboratively with other community based service providers and maintaining professional relationships. Must have appropriate and healthy boundaries and a working knowledge of the legal and ethical guidelines concerning the mental health professions.

Responsibilities include: Meet with clients, family members and other interested parties in home to assess clients’ needs for social services; gather and evaluate information regarding client history, housing situation, physical and mental functioning, financial status, and capacity for independent living; evaluate clients’ concerns and observe behaviors; develop service plans; maintain case files; and track all client interactions for annual reports and grant requirements. Work closely with landlords to build relationships and house hard-to-place individuals and families. Provide prevention services, crisis management, referrals to shelter and transitional housing, permanent supportive housing and aftercare/follow up. Counsel clients on available resources, barriers to employment, independent living skills and other areas involving defined problems or concerns; explain procedures, rights and responsibilities about available services. Assist clients in identifying and obtaining basic services needed for independent living; identify and make referrals to a variety of public and community agencies providing medical, educational, housing, and other services; schedule client’s appointments; act as client advocate in obtaining services. Manage assigned caseloads; prepare reports, documents and correspondence regarding client status; document case files. Develop service treatment plans, evaluate behavioral adjustments and monitor client progress toward delineated objectives; counsel clients using a variety of counseling modalities. Participate in staff meetings, case consultations, and other multi-disciplinary/inter-agency team meetings. Represent New Beginnings Counseling Center with tact and diplomacy and ethical behavior.

In-home client service provision and independent local automobile travel and occasional client transportation is required. Mileage reimbursement is provided.

Position is based on a 9/80 schedule, 9 hour work days Monday – Thursday, alternating Fridays either 8 hour work days or off. Position begins asap.

Qualified candidates for this position should submit a résumé, cover letter, and a list of three professional references. You will be contacted to schedule an interview if we feel there is a good match for the position. Please send information to

All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, ancestry, sexual orientation, political affiliation or beliefs, sex, age, physical handicap, medical condition, marital status or pregnancy (as those terms are defined by the California Fair Employment and Housing Act — Government Code Section 12900-12996), except where such discrimination is based on a bona fide occupational qualification.